Test
1. Factor
which influence ineffective communication is…
a. Cultural
similarity factor
b. Language
similarity factor
c.
Cultural difference factor
d. Taste
similarity factor
2. What
supporting equipment is to be used to clean the ceiling…
a.
Rack bowl
b. Palm
broom
c. Telescopic
stick
d. Mop
with stick
3. The
manually equipment used to clean the toilet bowl is…
a. Floor
brush
b.
Toilet bowl brush
c. Lobby
duster
d. Hand
brush
4. The
required stock to be arranged on trolley cart is…
a. Linen,
towel, deposit box, chemical, equipment
b. Linen,
chocolate, guest room supplies, chemical
c. Linen,
towel, guest room supplies, chemical, iron
d.
Linen, towel, bathroom & bed room, chemical, equipment
5. The
amount of linen needed while cleaning rooms has t be matched with the amount of
rooms which is…
a. Occupied
& Sleep Out
b. Vacant
Clean & Occupied
c. Out
Of Order & check Out
d.
Check Out & Occupied Dirty
6. Procedure
which must be followed to fill in trolley supplies correctly and safely is…
a. According
to the taste of attendant and the rooms which want to be cleaned
b. According
to the kind of goods and the important which are filled in the trolley
c.
Arranged by kind of load, health and the safety
d. Arranged
by kind of and the land which heaviest put on the top
7. Format
which is generally used by room attendant when cleans the room called…
a. Discrepancies
reported c. Damage report
b. Room boy control sheet d. Housekeeping report
8. Who
should check the room after cleaned by room attendant?
a. Order
Taker c. Supervisor
b. Executive
Housekeeper d. Training Manager
9. Which
one of the following items in the bathroom with the give-away categories?
a. Face
towel c. Hand towel
b. Amenities d. Bath mat
10. After
identifying the room status, the first room to be the prioritized to be cleaned
is the room with status of …
a. Check Out c. Out of Order
b. Occupied d. Sleep Out
11. The
first step when entering the guest room is…
a.
Knock the door and introduce yourself and then propose the aim
of knocking the door
b. Introduce
yourself and knocking the door when you want clean the room
c. Knock
and directly open the door when you want clean the room
d. Knock
the door as strong as you can and introduce yourself when you want clean the
room
12. Standard
operation procedure mentioning identify of room attendant on generally when
entering the room is…
a.
Housekeeping…
b. Room
service good morning …
c. Good
morning room attendant…
d. Room
boy good morning…
13. Knocking
the door or ringing the bell 3 times with sufficient considerate time is the
standard before entering room with status…
a. Occupied
c. Vacant
b. Out
of Order d. All Status
14. The
person assigned to pick up and deliver guest’s luggage in the room is…
a. Door
man c. Room attendant
b. Guest
valet d. Bell boy / porter
15. In
servicing the important guest by individual in the room is handled by…
a. Room Butler c. Manager
b. Supervisor d. Executive Housekeeper
16. Part
of bed are cleaned, checked all cushion and linen to know if there is a spot or
damage. The process is called…
a. Open
bed room c. Extra bed
b. Striping bed d. Checking the stain
17. Cleaning
material which is used to clean drink spot in carpet is called…
a. Ink
go c. Bon go
b. Yellow
go d. Rust go
18. Standard
amount of sheet for one bed at 4 and 5 Star Hotel is…
a. 2
sheet c.
4 sheet
b. 3 sheet d. 1 sheet
19. Due
to the low occupancy rate in a 5-star
hotel where are you working as a room attendant, you are assigned to
tidy up 10 rooms with the following details:
- 2
double room with status check out
- 5
double room with status occupied
- 3
twin room with status sleep out
You
are asked to count the number of sheets to be changed by considering the status
and the number of room…
a. 15
sheet c. 21 sheet
b. 18
sheet d. 20 sheet
20. If
twin bed room is occupied by 2 persons, then the position when opening bed is…
a.
Fold position on left and right inside part are face to face
b. All
fold position on the right side
c. Fold
position o left and right out part are back to back
d. All
fold position on the left side
21. To
clean electrical room equipment we use…
a. Damp
cloth c. Dry cloth
b. Wet
cloth d. Dust cloth
22. Cleaning
the bathroom, there are some work to be done consecutively/sequances. The first
part to do is cleaning the…
a. Toilet
bowl c. Bathtub
b. Mirror & Wash basin d. Shower curtain
23. Standard
operation procedure to clean the bath room is…
a. Clean
wash basin, flush on the toilet bowl, wash and polish mirror, clean bathtub,
clean toilet bowl, restocking guest supplies, mop the floor
b. Wash
and polish mirror, flush on toilet bowl, clean wash basin, clean bathtub, clean
toilet bowl, restocking guest supplies, mop the floor
c.
Flushing on toilet bowl, wash and polish mirror, clean wash
basin, clean bathtub, clean toilet bowl, restocking guest supplies, mop the
floor
d. Restocking
guest supplies, flush on toilet bowl, wash and polish mirror, clean wash basin,
clean bathtub, clean toilet bowl, mop the floor
24. Restocking
guest amenities in the bathroom, the
right action is…
a. Before mop the floor c. Before clean mirror
b. After
mop the floor d. After clean the bathtub
25. AC
temperature must be returned at standard hotel position. It is done for the
room…
a. Occupied c. VIP guest
b.
Out of Order d. Check Out
26. All
the guest items when you clean the room should be rearranged as the original
position. This is done for the room status…
a. Occupied Dirty c. Out of Order
b. Check
Out d. Occupied No Luggage
27. What
part to be checked before using the vacuum cleaner …
a.
Dust cloth c. Dust bag
b. Metal
pressure d. Soft brush
28. The
person assigned to pick up and deliver guest’s cloth in the room is…
a.
Door man c. Valet
b. Mini
bar runner d. Room Attendant
29. Kind
of towel to be put on next bathtub is …
a. Hand
towel c. Face towel
b.
Bath towel d. Bath mat
30. Face
towel as hotel standard is to be placed on…
a. Wash basin table c. Toilet bowl cover
b. Hanger d. Toilet bowl tank
31. One
guest supply for the guest’s bathroom of the hotel is…
a. Sewing
kit c. Emery board
b.
Cotton bud d. Soap
32. Item
included in give away guest supplies
in bathroom is…
a. Shampoo c. Bath mat
b. Bath
robe d. Hair dryer
33. Primary
task for pest control section is…
a. Annihilate
pest/insect
b. Gather
and destroy pest/insect
c.
Prevent or minimized annoyance pest/insect
d. Control
and annihilate mosquito larva
34. What
kind of action do you take if there is malfunctioned equipment in one of the
rooms which is being cleaned and you can’t fix it?
a. To
report the situation after finishing all the work to supervisor or order taker
b.
To report the situation soon after you are facing the problem
c. To
report the situation after finishing the work of one room to supervisor or
order taker
d. To
report the situation to the nearest room boy and then the room boy reports it
to the supervisor or order taker
35. Kind
of format which is used to record guest stuffs which are left is called…
a. Lost
and found tag c. Work sheet
b. Lost and found form d. Work order
36. Time
period for storing guest stuffs which are left (valuable think) according to
hotel standard is…
a. a year c. 3
months
b. 2
year d. 7 days
37. …
is part of room attendant trolley which uses a plastic bag as cover or to avoid
drop of wet trash.
a. Linen
humper c. Pail
b. Garbage humper d. Carry bucket
38. Name
of column to see guest room supplies which is used after you finish cleaning
the room at format room attendant control sheet is…
a. Total used c. Remark
b. Room
status d.
Total received
39. The
format which is used to follow up the different room status report between
front office and housekeeping is…
a. Lost
and found tag c. Luggage tag
b. Discrepancy report d. Room report
40. Kind
of transparent curtain hotel called…
a. Day curtain c. Blind curtain
b. Black
out curtain d.
Shower curtain
41. Tool’s
in the bathroom which is especially used to urinate for woman is…
a. Toilet
bowl c. Urinary
b. Septic
tank d. Bidet
42. One
included in kind of guest linen supplies is…
a. Bath
towel, pillow case, sheet, pillow protector
b. Dust
cloth, bath towel, pillow protector, sheet, pillow case
c. Bath
towel, pillow protector, sheet, pillow, rubber mat
d.
Bath towel, bed protector, sheet, pillow case
43. Envelop,
letter head, post card, sticker put in one folder. The folder is called…
a. Compendium c. Drawer
b. Office
stationary d. a and b are right
44. Shampoo,
conditioner, body lotion, tooth brush are…
a. Stationary c. Amenities
b. Compendium d. Linen supplies
45. One
of prerequisite to be called as a good listener is…
a.
Giving a responds accord guest
b. Responding
guest accord self appetite
c. Responding
guest with upset felling
d. Listen
of guest conversation with face turn
46. In
case of fire in the room will be detected by…
a. Smoke detector c. Fire alarm
b. Fire
extinguisher d. Wake up call
47. When
linen hamper available in the room attendant, trolley cart has been already
full, the linen will be brought to…
a. Linen cut c. Housekeeping
b. Laundry d. Uniform section
48. The
switch placed beside guest entering door is…
a. Saving
energy c. Main switch
b. Key
of card d. Central lamp
49. Trolley
which is used by room attendant is…
a. Room
service trolley c. Flam bed trolley
b. Room attendant trolley d. Public are trolley
50. Basically
work accident will happen if you…
a. Follow
work procedure correctly
b. Use
tool accord to SOP
c. Use
chemistry accord SOP
d.
Follow wrong work procedure
51. The
one of general procedures to combat fire risk inside the hotel is…
a. Run
and yell fire
b. Call
operator
c.
Keep calm, don’t panic report supervisor
d. Try
to find and pour the water over the fire location
52. We
know name of guests from…
a. Housekeeper c. Telephone operator
b. Porter d. Reservation
53. After
finishing the work, trolley with all it is contain must be cleaned and be tided
back. This is aimed at…
a. Preventing
tools damaged too fast c. Looking tidy
b. Moving
the trolley easily d. Complying with the hotel rules
54. The
terminology of Tuck in opening bed
is…
a. Make fold 45 degree c. Throwing sheet
b. Put
in sheet to mattress d. Pulling sheet
55. To
save energy and time in making bed, so we use the system of…
a. Spreading c. Tuck in
b. Tuck
out d. Clock wise
56. To
clean the window and the mirror, the cleaning technique that can be used is…
a. Dump
dusting c. Mopping
b. Glass squeegee d. Polishing
57. To
save time used in running back and fort for supplies…
a. Park
the trolley cart againt the wall
b.
Prepared the trolley cart property
c. Respected
the hygienic rules
d. Coming
to work use the main entrance
58. To
prevent hotel guest slips down in the bathroom you must supply the bathroom
with…
a. Table
mat c. Bath towels
b. Rubber bath rug d. Bath curtain
59. Flushing
the toilet bowl and pouring chemicals is the first step to clean the bathroom,
which aim at…
a. Neutralizing
the smell c. Convincing the water capacity
b. Disposing the trash left d. Convincing the water flusher works
60. The
box used to shave tool is…
a. Tool
kit c. Sewing kit
b. Cleaning
kit d. Shaving kit
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