Hospitality Service

Definition of Hospitality Industry

-         The hospitality industry is a broad category of fields within the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry.

-         This is the opinion of Horner and Swarbooke on (1996).  hospitality industry as “all companies involved in providing services for guests (hotels, inns, restaurants, and other recreational activities).

Types of hospitality industry, they are:

ACCOMODATION

POST OFFICE

RETIREMENT VILLAGE

HOSPITAL

CATERING

RESTAURANT

SOUVENIR SHOP

TRAVEL AGENT

TRANSPORTATION

MONEY CHANGER

ETC

Definition of Hospitality Service

The concept of hospitality exchange, also known as "accommodation sharing", "hospitality services" (short "hospex"), and "home stay networks", "home hospitality" ("hoho"), refers to centrally organized social networks of individuals, generally travelers, who offer or seek accommodation without monetary exchange. These services generally connect users via the internet.

History of Hospitality Service

In 1949 Bob Luitweiler founded the first hospitality service called Servas Open Doors as a cross-national, nonprofit, volunteer-run organization advocating interracial and international peace. In 1965 John Wilcock set up the Traveler's Directory as a listing of his friends willing to host each other when traveling. In 1988, Joy Lily rescued the organization from imminent shutdown, forming Hospitality Exchange. In 1970 U.S. President Jimmy Carter announced the formation of Friendship Force International, which has chapters in 57 countries today. In 2000 Veit Kuhne founded Hospitality Club, the first such Internet-based hospitality service. In 2004, Casey Fenton started CouchSurfing, which is now the largest hospitality exchange organization.

Definition of Hospitality

-         Hospitality is a kindness in welcoming strangers or guests and receptiveness.

-         This is the opinion of (David Opele,from Intercontinental Hotel,  Nairobi, Kenya). Hospitality is a the offering of kind reception, accommodation and entertainment to a stranger, a friend or a partner in business.

-         And this one is the opinion of Anon. Hospitality is a giving a party is very much like having a baby; its conception is more fun than its completion

definition of Hospitality:

H = home: the original ‘Public House’ was exactly that: a house where the inn-keeper welcomed  strangers to stay with him

O = openness: a place where one is welcomed with openness: genuine and caring

S = secure: where you are ensured that you can indeed sleep without a worry

P = peaceful: in order to be refreshed upon departure

I = intelligent: a place where they have given your stay more than a good thought

T = trust: the re-assurance that you are ‘not taken for a ride’

A = able: where there are ‘able’ men (and women) there to serve you

L = listen: where one is being listened to

I = informative: where you can gather news and information as well as share it

T = together: in the sharing warmth of other travelers and providers

Y = YOU: are our Number One: the Guest

Definition of Service

-         Service is a very important thing in the business world because service is a form of appreciation to customers. Service also became one of the considerations for someone to decide to buy the product or use the services of a hotel company. Poor service can make customers move and switch to a competitor.

-         This is the opinion of (Ahman Sutardi & ENDANG BUDIASIH)
Service is any activity with the purpose or intended to provide satisfaction through providing services.

definition of service:

•      S  mile for everyone

(In providing service a worker must give a nice smile from the heart.)

•      E  xcellent in everything we do

(The point is that a worker have to work with a professional)

•      R  eaching out to every guest with hospitality

•      V  iewing every guest as special

•      I  inviting guest to return

(By providing  a good service, indirectly you have done promotions for your workplace.)

•      C  reating a warm atsmosphere

(The point is to give good service to make guest feel comfortable.)

•      E ye contact that shows we are

(The point is With the eye contact can make a person feel appreciated)

How  To Improve Hospitality Service

Here is 8 steps how to improve hospitality service:

1. Learn to listen to your customers first. Really listen to them and ask what you can do to help them. This is the most important step in preventing problems,and the only way you can solve complaints if they come up.
2. Look at all complaints about your service as an opportunity to improve. Aim to resolve any complaint quickly and efficiently.
3. Establish an environment where great service is recognized and rewarded and poor service is challenged and rectified.
4.  Have weekly fun staff meetings where good service elements are discussed.
5. Ensure that your staff feel they are an important part of your success.
6. Lead by example. Show respect for every person at every level in your company.
7. Do things regularly to improve the workplace. This does not have to be an expensive exercise. For instance, if you have a small group, order pizzas one day for lunch for no particular reason, put a candy jar on the reception desk for anyone to access, put a new coffee pot in the staff room or buy some gourmet coffee. Little things get noticed and mean a lot. Happy staff = happy customers.
8. Give your staff a reason to come to work with a big smile on their face and a great attitude. Paying them competitive wages so they can live comfortably in the area is a good start. The customer service industry is rampant with poor pay and the jobs are pretty difficult at times. Be sure you show your employees you care by giving them a decent wage.